Return & Refund Policy

Welcome to Viralgiftnest Store! We strive to offer you the best shopping experience, and we understand that returns and refunds are sometimes necessary. Please take a moment to review our Return & Refund Policy below to ensure a smooth and hassle-free process for your purchases.

By making a purchase from our website, you agree to the terms outlined in this policy. If you have any questions, feel free to contact us at any time.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item should be returned in its original packaging.
  • Returns must be requested within 30 days of receiving the item.
  • Some items, including personalized products, gift cards, and digital downloads, are non-returnable and are excluded from this policy.

In the event that an item is defective or damaged upon arrival, please notify us within 7 days to arrange for a full refund or replacement.

2. How to Return an Item

Returning an item is easy! Just follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and the reason for your return.
  2. Return Authorization: We will review your request and send you a return authorization with detailed instructions on how to send your item back.
  3. Ship the Item: After receiving your return authorization, pack your item securely and ship it to the provided return address. You will be responsible for the return shipping costs unless the item is damaged or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. We cannot guarantee receipt of returned items lost in transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, we will process the refund to your original method of payment within 7-10 business days.

Please note: The following charges are non-refundable:

  • Shipping fees (both original and return shipping)
  • Restocking fees (if applicable)

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order, providing the following:

  • A clear photo of the damaged or defective item.
  • Your order number.
  • A description of the issue.

Once we verify the problem, we will arrange a replacement or issue a full refund, including return shipping costs if necessary.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, first check your bank account or credit card statement. If the refund is still not visible, please contact your bank or credit card company as processing times may vary.

If you’ve followed these steps and still haven’t received your refund, please contact us at [email protected].

7. Non-returnable Items

The following items are non-returnable:

  • Custom or personalized products.
  • Gift cards.
  • Downloadable software or digital products.
  • Sale or clearance items.

8. Order Cancellations

If you wish to cancel an order before it has been processed or shipped, please reach out to us immediately at [email protected]. Once your order has been processed or shipped, it cannot be canceled, but you can return it once it arrives by following the return procedure.

9. Contact Us

If you need further assistance with your return or refund, or if you have any questions about our policy, please contact us at:

Our customer service team is here to assist you and will respond as quickly as possible.